FAQ

When will my package arrive?

I ship orders once a week!

Where is my package

If you have any questions about late packages please contact me at hi@priscillamoreno.com and I will quickly answer your question

Can you ship my package plastic free?

Of course! My shipping envelopes are Eco Enclose and recycle friendly, if you want plastic free please contact me let me know at checkout and I will make sure to not use any cellophane packaging on your order

How long do custom portraits/pet portrait take to ship?

Because of all the love and time put into custom portraits, please allow 3 weeks for this item to ship after payment has been processed and photos for portrait have been sent.

Any other questions?

contact me at hi@priscillamoreno.com